At Goudi.shop, we strive to provide quality products and services to our customers. However, if you change your mind, we do offer a return option under the following conditions:
• Eligibility for Returns: Unopened and unused items can be returned within 30 days of purchase. For health and safety reasons, we cannot accept returns of products that have been removed from their original sealed packaging.
• Restocking Fee: A $20 restocking fee will be applied to returns and exchanges for "change of mind" purchases. This fee helps cover costs associated with shipping and processing your order.
• Return Shipping: Customers are responsible for return shipping costs on change-of-mind returns.
• How to Initiate a Return: Email us at mailto:sales3@onepointimporting.com with your order number to receive the return address and instructions.
Please note that items that have been opened or removed from their protective packaging will not be eligible for return due to health and hygiene concerns. We appreciate your understanding as we work to maintain the highest standards of safety and product integrity.
Warranty Policy
Your satisfaction is important to us. If you experience any issues with your product, we are happy to assist.
• Warranty Coverage: All Goudi.shop products come with a 1-year limited warranty covering manufacturing defects.
• Remedy: If a product is deemed defective, we will either provide a full refund or replacement (subject to stock availability).
• Exclusions: This warranty does not cover damage due to misuse, accidental harm, or unauthorized repairs. Additionally, we are not liable for damage or loss during shipping.
For warranty support, contact us at mailto:sales3@goudi.shop or through the chat box on our site.
These guidelines help us maintain high standards for product quality and customer safety. Thank you for your understanding and cooperation.
